Privacy Policy
This Privacy Policy explains how YOGO Robot (“YOGO”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you use the YOGO customer mobile application and related robot delivery services (collectively, the “Service”).
1. Who we are
The Service is operated by Shanghai YOGO Robot Co., Ltd. (上海有个机器人有限公司) and its affiliates under the YOGO Robot brand.
For privacy questions, email caomengfan@yogorobot.com.
2. Scope
This Privacy Policy applies to:
- the YOGO customer mobile app for robot-assisted delivery;
- account, ordering, delivery tracking, addresses, feedback, and related in-app features; and
- communications we send about your deliveries or the Service.
It does not cover third-party websites, stores, or services that we do not control, even if linked from the app.
3. Information we collect
We collect information you provide, information generated when you use the Service, and limited information from device or partners as needed to operate delivery.
3.1 Account and identity
- Phone number and country / dialing code
- One-time verification codes (processed to complete sign-in)
- Profile details such as nickname or avatar, if you set them
- Account identifiers used to keep you signed in
3.2 Delivery and order information
- Pickup / loading points, delivery destinations, floor, room, site, and related location labels you select or enter
- Contact names and phone numbers for delivery parties
- Order and delivery details (service type, status, times, robot or task references, notes or remarks)
- Shop or product selections when you use shop delivery features
- Feedback, ratings, and support messages you submit
3.3 Device and technical data
- Device type, OS version, app version, language settings
- IP address, approximate network information, and log data
- Crash, performance, and diagnostic data (including through security or monitoring tools we use)
- Permission-gated data only when you enable it (for example location, if used to find nearby sites or improve delivery experience)
3.4 Communications
- In-app messages, SMS, or phone notifications related to orders
- Support emails and feedback content
We do not require you to provide more information than is reasonably needed for the feature you use. Some features will not work without certain data (for example, a phone number is required to sign in).
4. How we use information
We use personal information to:
- create and secure your account, and authenticate sign-in;
- provide robot delivery services (including scheduled delivery, item delivery, and shop delivery where available);
- coordinate loading, pickup, routing, status updates, and customer support;
- show order history, active deliveries, and address books;
- send service messages about your orders and account;
- respond to feedback and improve product quality and safety;
- protect the Service, prevent fraud or abuse, and enforce our terms;
- comply with law, regulation, and lawful requests; and
- analyze aggregated or de-identified usage to improve reliability and user experience.
5. Legal bases (where applicable)
If laws such as the GDPR or UK GDPR apply, we process personal data under one or more of these bases:
- Contract — to provide the Service you request (account, orders, delivery);
- Legitimate interests — to secure, improve, and operate the Service in ways that do not override your rights;
- Consent — where required (for example certain device permissions or optional communications); and
- Legal obligation — when we must process data to comply with applicable law.
6. How we share information
We may share information with:
- Service providers who help us host systems, send SMS, monitor crashes, store data, or support operations, under confidentiality and processing terms;
- Site, building, merchant, or logistics partners involved in fulfilling a delivery you request;
- Affiliates within the YOGO group for the same purposes described in this Policy;
- Authorities or other parties when required by law, legal process, or to protect rights, safety, and security; and
- parties in a business transfer (merger, acquisition, or asset sale), subject to appropriate safeguards.
We do not sell your personal information for money. We do not share personal information for cross-context behavioral advertising unless we clearly disclose that and provide required choices.
7. Retention
We keep personal information only as long as needed for the purposes above, including to provide the Service, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. Retention periods vary by data type and local law. When information is no longer needed, we delete or de-identify it where reasonably possible.
8. Security
We use administrative, technical, and organizational measures designed to protect personal information, such as encrypted transport, access controls, and monitoring. No method of transmission or storage is fully secure; we cannot guarantee absolute security.
9. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export personal information; restrict or object to certain processing; withdraw consent; or lodge a complaint with a supervisory authority.
In the app, you can typically:
- update profile details and saved addresses;
- submit feedback or contact support; and
- request account deletion through Settings (or contact us if the flow is unavailable in your region). You can also review the steps and submit a request through our Account and Data Deletion page.
You can control OS-level permissions (location, notifications, etc.) in your device settings. Turning off a permission may limit related features.
To exercise privacy rights, email caomengfan@yogorobot.com. We may need to verify your request before responding.
10. Children
The Service is not directed to children under 16 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.
11. International transfers
We may process and store information in countries other than where you live, including where our servers, affiliates, or service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
12. Changes
We may update this Privacy Policy from time to time. We will revise the “Last updated” date and, when changes are material, provide additional notice as required (for example in-app notice). Continued use of the Service after an update means you accept the revised Policy, to the extent permitted by law.
13. Contact us
Privacy and data protection inquiries:
caomengfan@yogorobot.com
Shanghai YOGO Robot Co., Ltd.
YOGO Robot customer application